Shipping & Delivery

Items must be unworn, unwashed and in their original packaging with labels intact. Kindly attach your order invoice. Our team has the right to not allow for returns or exchanges if items do not meet the requirements. Sale or discounted items are not eligible for returns unless stated.

Online
Dressingpaula items purchased online can be returned and exchanged within 14 days from the date of purchase. For returned items, you will be reimbursed in a form of Store Credit in your account within 7 business days upon receiving your returns.

Kindly click here for Returns & Exchange for Online Orders

In-store
Dressingpaula items purchased in-store are only eligible for exchange within 14 days from the date of purchase. Kindly click here for steps to Exchange for In-store Orders.

Exclusions
For Accessories, returns or exchanges are not allowed for any earrings due to hygiene reasons.

For Wellness, returns or exchanges are not allowed for personal and skin care items due to hygiene reasons.

You may log in to your account on our website and click on My Orders to submit a return request.

Alternatively, please e-mail us at
returns@dressingpaula.com.
Kindly allow 48 working hours for our customer support to get back to you.

Drop off at Dressing Paula outlets
Submit your return request prior to dropping it off. Drop it off at your nearest Dressing Paula outlet upon receiving confirmation.

Drop off at Ninjavan drop-off points (Free Returns)
Only applicable for Malaysia orders. Submit your return request first and you will receive an airway bill.
Drop your parcel off at your nearest Ninjavan location on
https://www.ninjavan.co.

Mail it back to us (Cost borne by customer)
Applicable for Malaysia & International orders. Submit your return request first and mail your parcel to us:

DPL International Sdn Bhd (Online order return)
TRIUM, 62, JALAN 8/91, TAMAN SHAMELIN PERKASA,
56100 KUALA LUMPUR,
WILAYAH PERSEKUTUAN KUALA LUMPUR,

MALAYSIA.

Locate your nearest DP outlet and perform exchange at outlet for free. You are not required to submit any Return request. Free exchange is not applicable to exchange via mail. If you would prefer to exchange it via mail, you may opt for Return and we will be reimburse you in a form of online store credit for re-purchase. Shipping will be beared by the customer. We will not guarantee any stocks availability.

All items purchased in-store are not eligible for any returns or refunds. Dressingpaula items purchased in-store are only eligible for exchange within 14 days from the date of purchase. Please read Return & Exchange Policy.

For items purchased at Dressingpaula stores, you may only exchange your item at Dressingpaula store. You are unable to exchange your item at Parkson or Isetan outlets.