UPDATES TO OUR SERVICES

To make you online shopping experience as convenient as possible, we have extended our exchange & return period from 14 days to 30 days. For a limited time only.

 

RETURN

You can only return if the garments are in perfect condition:

  • The merchandise is unworn, unwashed, unused and is in a resalable condition
  • Has not been damaged whilst in the customer's possession
  • Original condition with all tags intact
  • Proof of purchase is accompanied with the returned merchandise

 

Domestic Return

Return at Dressing Paula retail stores - Free

Dressing Paula will be follwing the SOP guidelines by government by collecting details of all walk-in customers. Your cooperation is greatly appreciated.

  1. Pack your item(s) and submit an E-Return Form via this link https://forms.gle/zNMzTcAeHB5WVerN6
  2. Return your order within 14 days from the delivery date

 

Return at Ninjavan Drop Off Point - Free

  1. Pack your item(s) and submit an E-Return Form via this link https://forms.gle/zNMzTcAeHB5WVerN6
  2. Return your order within 14 days from the delivery date
  3. Kindly email us at returns@dressingpaula.com to for the arrangement
  4. Check out Ninjavan drop off point here

 

Pick up service from home – RM 5

  1. Pack your item(s) and submit an E-Return Form via this link https://forms.gle/zNMzTcAeHB5WVerN6
  2. Return your order within 14 days from the delivery date
  3. Kindly email us at returns@dressingpaula.com to arrange for the pick service from home

 

Mail it back to us

  1. Pack your item(s) and submit an E-Return Form via this link https://forms.gle/zNMzTcAeHB5WVerN6
  2. Return your order within 14 days from the delivery date
  3. Mail it to the address below:

        DPL International Sdn Bhd

        TRIUM,

        62, JALAN 8/91, TAMAN SHAMELIN PERKASA,

        56100 KUALA LUMPUR, WILAYAH PERSEKUTUAN KUALA LUMPUR,

        MALAYSIA.

 

International Return

The return costs for international orders and any associated chargers are the customers' responsibility (so sorry!). Promising that we are working on offering a Worldwide returns service in the future. Stay tuned!

To make a return:

  1. Pack your item(s) and submit an E-Return Form via this link https://forms.gle/zNMzTcAeHB5WVerN6
  2. Return your order within 30 days from the delivery date
  3. Mail it to the address below:

        DPL International Sdn Bhd

        TRIUM,

        62, JALAN 8/91, TAMAN SHAMELIN PERKASA,

        56100 KUALA LUMPUR, WILAYAH PERSEKUTUAN KUALA LUMPUR,

        MALAYSIA.

 

If you have any enquiries, kindly email to returns@dressingpaula.com and we will be assisting you from there.

 

REFUND

How will my return be reimbursed?

  • Store Credit equivalent to the purchase value of the item(s) will be reimbursed to your Dressing Paula account within 7 working days
  • Dressing Paula does not provide cash refund for any return order(s)
  • Store Credit in Dressing Paula account does not expire
  • Store Credit is non-refundable and non-transferrable

 

EXCHANGE

Exchange an online purchase in-store:

  • Online purchases can be exchanged at any of Dressing Paula stores
  • In order to complete the exchange, you must present a valid Order Number at the counter
  • A one-time exchange can be made for the same designs, to a different size or colour only
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